Business-to-business (B2B) eCommerce sites have traditionally focused on providing practicality to customers, compared to the highly personalized dema...
Nearly 24 months into the pandemic, changes in the way businesses market and sell to consumers persist. A 129% year-over-year growth among US and Cana...
AI tools like customer service chatbots have been sweeping the customer service industry in recent years, with some saying that these could just be th...
With online shopping becoming consumers’ preferred shopping option, headless commerce has emerged powerfully to help businesses scale across channels....
Consumer trends are fickle and ever-shifting. However, one particular recent trend seems here to stay: enhanced customer experience. The B2B customer ...
It is no secret that great customer experience goes a long way in the long-term success of any B2B or B2C business. But are you aware of the magnitude...
Whether it’s B2B or B2C, a positive customer experience orientation is critical to building a successful business. With ever-increasing competition in...
B2C companies have long understood the power of a positive customer experience. For example, custom recommendations on Netflix let subscribers find sh...
eCommerce has experienced exponential growth over the past few years, and the current COVID-19 pandemic has only accelerated this trend! Customers hav...
A B2B company’s success hinges on its customers, and a customer’s success hinges on their journey through the buying process. Studies find that an est...