On September 8, 2008, IBM bestowed the prestigious WebSphere Commerce Leadership Award for Best B2C Deployment to Zobrist Consulting Group, Inc. for the delivery of thenorthface.com website.
“IBM would like to recognize one of its top business partners, Zobrist Consulting Group for its successful delivery a rich-user experience, complex, and highly-integrated WebSphere Commerce implementation” said Bill Holtshouser, Program Director, Commerce Strategy / Product Management, IBM Corporation. “From day one, thenorthface.com was an instant success when it was launched on August 4th, 2008 and was a delight to all of The North Face enthusiasts and lovers alike” Bill added. David Privett, IBM eCommerce Senior Solution Specialist, commented ” The new site is state of the art! I feel like I am entering a world that I love to interact in through videos, music, facebook and photos - it gives the real feel of a community. When you can't actually be out on a ledge or climbing rocks, it's the next best thing. Zobrist has helped The North Face bridge that relationship between customer and the outdoor experience.” David concluded “In the 11+ years I have been involved in on-line web experiences, this is at the top of those experiences! I have shared news of this new site with friends, family and colleagues so that they too can enjoy the lifestyle experience. Fantastic job in helping to create ideas that TNF can leverage to build long lasting customer relationships. Keep up the great work!”
“Delivering a world-class shopper experience” is the number one priority for The North Face when engaging Zobrist Consulting Group, an IBM Premier Business Partner from Southern California to be the single point of integration of a complex e-commerce platform. Best-of-breed application suites selected include IBM WebSphere Commerce, Workplace Web Content Management, OmniFind Discovery for search, Coremetrics for analytics, BazaarVoice for user reviews, Cybersource for payment, FedEx for fulfillment, and SAP for back-end financials. The IBM platform provides scalability, reliability and high-availability to a sophisticated interactive environment. But the Zobrist-TNF relationship goes beyond technology and experience. It centers on trust and commitment.
