A Passion for Customer Satisfaction

Today’s companies are saddled with one undesirable job - managing accounts. There are so many of them – customers, employees, business partners, etc. The interactions among them are far more complex than even a few years ago. Company policies and government regulations must be followed. On the other hand, identity management cannot slow down the speed of normal business operations.

With Tivoli Identity Manager and Tivoli Identity Manager Express, you can reduce administration costs, increase user productivity, and meet compliance needs at the same time. It provides you a centralized place to manage all accounts in the system from your desktop. It gives users a web self-service interface so a lot of requests, such as password reset requests for a particular service, are eliminated before reaching the IT department. Policies and workflows can be defined to automate routine tasks, such as creation, modification, and deletion of a user account. Tivoli Identity Management products synchronize with company directories periodically, so you can be assured that information is up to date. The details of all transactions are recorded, and reports can be generated with built-in tools.

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