A Passion for Customer Satisfaction

FIDM Opening Doors to Student Success with unified communications and IBM WebSphere Portal

WebSphere Portal also enables FIDM to provide additional services and applications that help improve communications and collaboration across the school’s Los Angeles, San Francisco, Orange County and San Diego campuses. Using IBM WebSphere Portlet Factory, IT staff created an online contact form accessed through the portal that a student can use to e-mail questions directly to a specific FIDM department.

 

Business challenge:

Provide students, staff and alumni with improved communication and fast, anytime access to administrative and learning tools on a highly available platform that can scale quickly to accommodate dramatic spikes in traffic.

 

Solution:

Unified messaging capabilities through the IBM® Power Systems™
IP Telephony solution from 3Com and high-performance portals based on IBM WebSphere® Portal Enable, IBM WebSphere Portlet Factory, IBM Lotus® Web Content Management and IBM Lotus Quickr™ connect students and staff alike to critical information and applications.

 

Benefits:

• Easier to communicate important information quickly while reducing voice costs
• As much as 50 percent faster application deployment
• High-performance scalability supports dramatic peaks in traffic
• Content is quickly and easily updated by non-IT staff

 

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