A Passion for Customer Satisfaction

Cambro Manufacturing

Cambro is dedicated to providing food service operators world wide with plastic-based small wares and equipment. Cambro products are used for storing, displaying, serving, holding and transporting food as well as storing and cleaning dishware.

Cambro began manufacturing fiberglass trays for the food service industry in 1951. Today, the company offers over 10,000 items. Each one is designed to help a food service operator increase sales, improve operations or better serve customers. The Cambro brand name stands for durability, reliability and innovation.

Cambro' strategy for the Internet is to supplement the sales channel with a secured commerce web site accessible only to dealers, distributors and sales representatives around the world. This B2B application is an extensive modification of WebSphere Commerce Suite 4.1 running on AS400 and requires tight integration into Cambro AS400 Legacy System for product, customer and inventory information.

"Cambro expects this website to save on telephone calls and allow us to market more closely with our World-wide Distributors and end-users," says Laurie Reed, Marketing Department of Cambro." Our website will be available to our customers 24/7. The time saving is limitless, but our goals for the first year are:

• 10% of all orders will be sent via e-commerce, reducing our order entry and errors associated with ordering.
• 10% Savings in Order Tracking and Verification .
• 10% Increase in speed of order fulfillment.
  

"Zobrist Consulting did an excellent job gathering information from each department to summarize the structure and flow of our order processing & fulfilling systems. With their help, we developed business rules for the e-commerce structure that works with all our company policies and meets the needs of our sales representatives and distributors throughout our global network."

-- Laurie Reed Marketing