TRI-WEST is a Leading Floor Covering Distributor of many major product categories including resilient Sheet/Tile, Hardwood, Laminate, Ceramic Floor, Cork, Rubber, UnderLayments and Adhesives throughout the Western United States including Hawaii and Guam.
TRI-WEST's mission is to satisfy the needs of our customers and to continue to be a world-class wholesaler of flooring products and is dedicated to service, quality and integrity In carrying out its mission.
"We love Portal ease of access with update capabilities, specifically Document Manager; it's saving the company a lot of money annually with real-time access of data, anywhere anytime regardless of hardware platform." -- Naser Long, MIS Director, TRI-WEST, Ltd
Challenges:
- High cost of continuous updates to the site
- Customers need to access invoices, bill of ladings, proof-of-delivery 24x7
- Sales Reps has difficulty with accessing back-end applications thru VPN on the road
Solution Criteria:
- Must deliver exceptional web experience to ALL stakeholders of TRI-WEST
- Must be up and running quickly, at optimized cost
- Must be secure, easy to use and manage
- Must be robust and grows without major re-writes
Partner Criteria:
- Expertise
- Vision
- Availability
- Responsiveness
Solution:
- IBM WebSphere Portal
- Lotus Web Content Management
- HATS
- DB2 Content Manager
Partner:
- Zobrist Consulting Group, Inc
Business Benefits:
Customers, employees and partners love it!!
- Better customer service - 24x7 with exceptional web experience (secure, personalized)
- Increased productivity for sales reps on the go
- Improved business agility - capabilities include business user control of content
- Total savings of $750,000 annually
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